Saturday, April 30, 2011

British Airways

Customer service:
 
On both leaving and returning British Airways flights, I overheard passengers make special comment on the quality of flight attendant customer service.
My request for another eye mask for the evening flight was serviced quickly
and staff were cherry and helpful throughout the journey.

Food and Beverages:
 
The joys of a few days of fantastic Singaporean cuisine soon gave way to the prosaic reality of airline food, my vegan meal of beans and vegetables fine when seasoned. However, the overcooked vegetables weren’t very appetising. Other less fussy passengers had a choice of beef and rice or a chicken dish.
The vegan snack box distributed before landing was filled with a croissant and yoghurt for all passengers as vegans were given a rice cracker and soy milk. A slight pang for Singaporean breakfast was felt here.

Entertainment:
 
Passengers had access to over 200 films, TV shows and audio choices on demand, and as I had watched all the movies I had wanted to on my way over, I instead listen to Shins side project Broken Bells’ new album.

Overall:

When checking in online, I chose an aisle seat from the 3-3-3 configuration of the World Traveller class cabin which gave me a bit more room to manoeuvre in the very full plane.
Originally hailing from London, the Singapore to Sydney sector was inevitably flying at full capacity in all classes.

An unusually long delay to the runway was accompanied with no air conditioning which resolved itself as soon as we were moving. However, once in the air a common complaint that it was too cold was met with staff apologies that there were no more extra blankets.
My overhead light blew just before take off, but staff were quick to offer use of their personal book light.


Safety Video:

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