Customer Service:
The cabin crew and ground crew are really friendly. They are very efficient, however, they only had 3 attendants for 160 people on a 3 hour flight, they were working really fast and really hard. That's 1 attendant for 53 people.
The customer service is good, they made it even better with a free upgrade to Premium Economy.
Food and Beverages:
The food on Pacific Blue is very expensive, but very good. There are options like:
Cheese and Crackers, M&M's, Pepsi, etc
There are EFTPOS machines on the plane which can be used to buy food, but an EFTPOS transaction on this plane takes about 3 minutes
Entertainment:
The only option you have for entertainment is a "DigEplayer" which is like an non-touch screen Ipad loaded with music and movies. The cost to hire these is $20. (Don't do it unless you're really depserate)
Overall:
Overall, I am pleased with the Performance of Pacific Blue. I recommend this airline to someone who is looking for a cheap airfare and wants good Value
Rating 8/10
Well done Pacific Blue :-)
Safety Video:
